Welcome to our latest blog series, where we’re showcasing the newest HubSpot updates for 2025!
This edition highlights the latest HubSpot CRM enhancements designed to streamline your processes and empower your marketing and sales teams like never before.
Let’s dive in and explore these exciting updates together!
What's inside:
1. Automatic email compression for improved deliverability
2. Edit Email Conversation History in Help Desk and Inbox
3. Faster property creation experience on the CRM index page
4. Next Meetings & Last Activity Columns in the Deals Table of the Sales Workspace
5. Slack app update: improvements to workflow actions
6. Search Workflows by Descriptions
7. [Android] Conditional properties and required associations when creating Contacts & Companies
9. Add Customer Agent to Rule-Based Chatflows
10. Bring Your Brand Voice to Your Customer Agent
HubSpot now automatically compresses your marketing emails created in the Drag-and-Drop Editor, reducing their file size while maintaining visual quality. This happens behind the scenes with zero additional work required from your team.
Benefits of compressed emails include:
How does it work?
Once your portal has been granted access, the feature works automatically without any action required on your part:
As a reminder, you can review the estimated size of your marketing email by following the below steps:
The history of an email conversation is now visible and editable when composing a reply in Help Desk or Inbox.
How does it work?
When composing a reply to an existing email conversation in Help Desk or Inbox, click the three dots to expand the email history and make edits as needed.
Similar to the experience of the Gmail desktop email client, once you click the three dots:
Unexpanded:
You can now create properties on the CRM index page more quickly, with a streamlined, easy-to-use side panel.
How does it work?
Users must have 'Edit property settings' permissions to create new properties. Users who do not have this permission will not be able to use this feature.
To use this feature, navigate to the object's index page and click on the column header to access the contextual menu.
From the menu:
These are two new columns in the Sales Workspace deals tab designed to improve visibility into deal engagement:
How does it work?
New improvements to workflow actions for sending Slack notifications and creating Slack channels are now available in the Slack app for HubSpot.
How does it work?
Send Slack notification improvements:
When configuring a workflow in HubSpot to send a Slack notification, you will now see options to “Add actions to the notification” and “Add at-mentions to the notification.”
When the notification is delivered to Slack, it will come with buttons to execute the corresponding actions and tag the user you selected to at-mention. Clicking on an action button will allow you to execute the action directly from Slack.
Create Slack Channel improvements:
You will also find this workflow action now available on ticket-based workflows to support use cases like high-severity tickets, that warrant their own channel for collaborative ticket resolution. The corresponding right-hand side panel card will now be available on ticket records as well, for manual association to a new or existing Slack channel.
Customers can now search for workflows using keywords from the workflow descriptions directly in the search bar on the workflows listing page.
How does it work?
On Workflows listing page, enter the key word in the search bar and a list of workflows with either the key word in names or descriptions will be displayed.
Conditional properties and required associations recently rolled out for all objects excluding Contacts & Companies. With this launch, HubSpot is extending the functionality to Contacts & Companies, as well as making other changes to the record create form on Android.
How does it work?
Users will now see required associations and conditional properties for Contacts & Companies on Android.
Limitations:
The HubSpot team has also made a number of changes to the Contact & Company create experience. More details can be found here.
The platform is improving the index page experience to make it simpler and more intuitive for you to get the most out of its functionality. Check out this loom for a full walk through.
How does it work?
All CRM Index pages now offer a more streamlined and insightful experience making it even easier for you to work with your data. Here's what's new:
You can now add your Customer Agent as an action within Rule-Based Chatflows. This gives you more control over exactly when and how your AI-powered Customer Agent steps into customer conversations.
How does it work?
Go to Chatflows and create or edit a rule-based chatflow. When adding an action, you’ll now see a new option: “Send to Customer Agent.” Use this to hand off the conversation to your AI Customer Agent at the moment that makes the most sense for your flow.
You can now configure your Customer Agent to use your existing Brand Voice in HubSpot. With this update, your AI-powered Customer Agent will mirror the tone, style, and personality of your brand—ensuring every customer interaction feels consistent and on-brand.
How does it work?
When setting up your Customer Agent, you’ll now see a new option in the Personality dropdown: “Use my Brand Voice.” Simply select this option and save your changes. Your Customer Agent will then automatically adopt your configured Brand Voice, aligning its responses with the tone and style used across your other AI-generated content in HubSpot.
Note: This option will only be available if you’ve already set up your Brand Voice in HubSpot.