The Greek philosopher Heraclitus of Ephesus, once remarked:
“The only thing that is constant Is change..”
That quote still holds true thousands of years later, when we speak about scientific and technological advancements in today’s time.
It even applies to the world of marketing where advertisers, business owners, brand managers and marketing directors struggle to grapple with the ever-changing digital marketing landscape, especially with the advent of COVID-19.
2020 was a year no marketers anticipated.
With businesses shutting down, while others struggled to digitize their business models, marketing has once again evolved.
It’s about time to embrace a new form of marketing that’s automated, data-driven, value-first and bullet-proofed against rising competition.
To carry that conversation forward, here are 5 digital marketing trends for 2021 that will shape the way your business will operate.
I’ve sprinkled helpful links within each trend to help you navigate your way further into the future of marketing.
Let’s dive right in.
Since its launch in September 2016, TikTok has leaped over better-known social networking websites like LinkedIn, Twitter, Pinterest, and Snapchat.
That’s not all!
TikTok was the most downloaded non-gaming app worldwide for December 2020 with close to 56 million installs.Currently, TikTok has about 1 billion monthly active users.
Within its advertising platform for marketers is the ability to target precisely with custom audience and conversion events, and track performance real time.
You can also pay according to your optimization model, that includes - CPC, CPM and oCPC.
With its entrance in the social commerce ecosystem, TikTok proves that its entering the social commerce space proves the platform is entertaining more ways to appeal to the commercial interests of creators and potential advertisers.
Although I’m not advocating everyone to jump on the TikTok bandwagon, it’s worth a shot IF your brand is congruent with the platform and its users.
Brands like Dubai Tourism have partnered with TikTok for their #ThisisDubai campaign involving “AR stickers with exclusive Dubai themed music”.
9,800+ videos were generated during this campaign, a figure that speaks volumes about the popularity of this app among millennials in the MENA.
I’ve said this earlier. I’m going to say this again.
Email marketing works wonders!
Not the kind that you send in bulk to your entire database, “hoping” that someone turns into a customer.
That form of marketing (also called “spamming”) must have worked years ago, but not anymore.
Today’s customers prefer personalization. They love when you have conversations with them, or at least make them feel unique.
In fact, personalization is the key to winning new customers. It makes email marketing bearable and effective.
Some companies even go the extra mile of segmenting their database based on their audience profiles and interests to send them relevant content and marketing messages.
The best part about email marketing is that it can be automated.
You really don’t have to track each customer’s buying cycle and manually sort emails for the right group.
It’s all made possible through marketing automation.
CRM softwares like Hubspot offer this functionality to put your marketing efforts on autopilot.
Although marketing automation isn’t the hottest new trend, it’s going to be increasingly embraced by companies this year.
Benefits of email marketing and automation include:
SEO has become extremely competitive.
I can confidently state that because I’ve witnessed the evolution of the digital marketing landscape during my time at a digital agency in Dubai.
Right now, the most difficult part about Search Engine Optimization is “differentiation”.
How can your brand stand out when everyone is doing SEO the same way?
How will the user, then, differentiate between who’s who and who’s reliable.
To make matters worse, everyone’s fighting for the same keyword and employing grey-hat tactics to generate leads.
In a case like this, trust has been tossed out of the window.
That’s why we need a new form of SEO.
The one that works on trust.
A content-powered, customer-focused approach that educates customers along their buyers’ journey.
Introducing Topic Clusters and Pillar content.
It’s a content-marketing exercise with SEO at its core.
SEO is now slowly transforming into topic clusters, where the focus isn’t on individual keywords, but instead around a topic.
This approach has a long-form content piece at the center of it all, which acts as the main hub of educational content. This big blog article is known as the “pillar content” or “pillar page.”
It covers all the keywords and around a particular topic and includes links to individual articles and content pieces that are more detailed.
By creating an interconnected network of blog articles, that are all connected to a larger unit, you’re letting search engines understand that the pillar content is the main authority.
Here’s an example to help you understand better:
As you can see, the central content is the most comprehensive of them all and has sub-articles that are connected to it.
For a marketer or entrepreneur like you, this can be quite daunting, especially because you might not know where to start from.
So, here’s an excellent resource to get started with topic clusters and pillar content.
Fun fact:
There are 3.5 billion searches performed on Google everyday.
Every day!
And almost one-thirds of these search queries are made using voice commands.
In 2020, voice searches expanded massively and it's predicted to rise in 2021 and beyond!
Voice search has steadily become a personal assistant of sorts - from managing your diary, adding things to your grocery list, getting up-to-date news from your favorite sources and the occasional riddles.
Having said that, if your website isn’t voice search-friendly, you risk missing out on a lot of valuable exposure.
Majority of these voice searches are made on smartphone features such as Google Assistant, Amazon Alexa and Siri by Apple.
Apart from that, smart home speakers such as Google Home, Amazon Echo and Apple Homepod are becoming notoriously popular among millennials.
I, myself, own a Google Home and use it for catching up on news, podcasts, product reviews and so much more!
These devices can instantly process your voice commands, convert them to text and run online searches to deliver the best results in the form of answers.
From an e-commerce point of view, customers can able to order items online using voice commands. The continuous improvement in their linguistics are making conversations human-like and natural.
In fact, you can even integrate your house’s appliances with these smart home speakers to control electronics and lighting systems using your voice.
How will this affect marketers and entrepreneurs like you?
A research by OC&C Strategy Consultants states that voice commerce was a $1.8 billion retail segment in the U.S. and $200 million in the U.K. in 2017.
This value is expected to rise to $40 billion in the U.S. and $5 billion in the U.K. by 2022.
All the more reason for you to consider voice search before your website gets overwhelmed with last-minute catching up.
According to a Forrester’s Global State of Artificial Intelligence Online Survey:
57% of businesses are using AI to improve their customer experience and support; while
44% are using AI to make improvements to existing products and services.
These numbers are enough to shed light on the rising usage of AI in 2021.
It’s not possible to talk about marketing in 2021 without discussing artificial intelligence (AI) and machine learning (ML), which are opening up new avenues for smarter marketing.
Many industry-thought leaders are, in fact, proclaiming 2021 will be the year of AI in marketing.
“Where humans once intervened in a process in order to complete it, AI and ML can be used to remove the human from the equation. That way, the human is free to work on more pressing, strategic objectives versus something a machine can do," said Conexiom CEO, Ray Grady.
From customer segmentation to product recommendations, retargeting, and e-commerce, artificial intelligence are heralding a new time for marketers and brands.
Combined with machine learning algorithms and data science, AI is becoming increasingly powerful and smart in marketing applications.
Personalization is an excellent example of using AI to achieve business excellence.
Here’s how the formula works:
Data Input into CRM + Machine Learning + Artificial Intelligence Application + Automation = Personalization
In other words, companies can now tailor-make their marketing efforts around leads in order to convert them more efficiently.
Research suggests:
Although AI is a great ally, it can never replace the creative thinking ability of the human brain.
Daniel H. Pink, New York Times Bestselling author, reinforces what I just stated above in his book called “A Whole New Mind” stating that:
“The future belongs to a different kind of person with a different kind of mind: artists, inventors, storytellers-creative and holistic "right-brain" thinkers whose abilities mark the fault line between who gets ahead and who doesn’t.”
That’s a cue for creative content creators and story-tellers to up their game in order to face increasing competition by artificial intelligence-driven content platforms.
Ever since Instagram stories and IGTV were launched, content distribution and consumption has changed dramatically.
Companies whose target audience are millennials, are working closely with influencers to reach followers in a non-disruptive manner.
The logic behind influencer marketing is summed up below:
People trust influencers on social media because they chose to follow them, in the first place.
When a genuine influencer recommends a product (using paid partnerships, brand collaborations or just out of genuine intentions), their audience listens, engages and acts upon their advice.
In other words, if you want to influence an audience, team up with individuals who already have an influence over your potential customers.
That’s the power of influencer marketing.
Although the ethics of influencer marketing are up for debate, it’s still a better medium than mass-marketing to an audience who doesn’t know your brand.
In their Q3 2018 Social Media Trends Report for the Middle East, Facelift (a leading social media tool) reports that:
“Instagram is the most engaging social media platform, as compared to Facebook and Twitter.”
Here’s a screenshot from the report. You can read the complete version here.
Read more: State Of Influencer Marketing: Top Insights For 2021
Make 2021 your year of progress - in terms of personal growth, business growth and customer retention.
There hasn't been a better time to try out multiple marketing channels to optimize your north star.
As an entrepreneur and marketer, it's incumbent upon you to be agile and capitalize the latest trends from time to time.
This'll help you keep your business at the center of attention and go with the flow.
Although new trends such as pillar content and voice research may involve disruption of your existing way of marketing, it'll all be worth it in the end, since you'll have the first mover advantage if you act right away.
Get in touch if want your business to be ready for the future of marketing.
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