ABOUT THE CLIENT

Established in 2014 and relaunched in 2018, DubiCars stands as the pinnacle of the UAE's rapidly expanding online car market. As the nation's fastest-growing platform for both buyers and sellers spanning across the emirates, DubiCars also boasts the title of the region's primary export demand catalyst.

In a dynamic and competitive market like the UAE's online car industry, DubiCars recognized the need to elevate its operational efficiency and enhance its customer experience to maintain its market leadership position. To achieve this goal, DubiCars partnered with our agency to implement comprehensive CRM, Marketing, Sales, and Service modules, tailored to their specific needs. 

• Implementation Overview

• Results and benefits

• Tools Implemented

• Client Review

IMPLEMENTATION OVERVIEW

1. CRM, Marketing, Sales & Service Modules Implementation:

Our team seamlessly integrated HubSpot's CRM, Marketing, Sales, and Service modules into DubiCars' existing infrastructure, providing a unified platform to streamline operations and enhance customer engagement.

2. Integration with In-House Inventory Management Tool and Website Backend:

We facilitated the integration between DubiCars' in-house inventory management tool and website backend, ensuring seamless data synchronization between systems. This integration enabled DubiCars to maintain accurate and up-to-date information across all platforms, enhancing efficiency and reducing manual errors.

3. Custom Developed Quote Template:

Recognizing DubiCars' unique requirements, we developed a custom quote template that included total VAT, discounts, and custom properties not available by default. This tailored solution empowered DubiCars to provide comprehensive and transparent quotes to its customers, fostering trust and improving conversion rates.

4. Custom Dashboards and Reporting:

Our team designed and implemented custom dashboards and reporting capabilities across all modules, providing DubiCars with real-time insights into key metrics and performance indicators. These customized analytics enabled informed decision-making and proactive strategy adjustments.

5. Marketing and Sales Process Customisation:

We customised DubiCars' marketing and sales processes, including sales pipeline, stages, and automation. By aligning these processes with DubiCars' unique business requirements, we optimized lead management, nurturing, and conversion, driving revenue growth and market expansion.

6. Standard Onboarding and Implementation for Service Hub:

Leveraging HubSpot's Service Hub, we provided standard onboarding and implementation services for DubiCars, empowering them to generate customer service tickets, manage a tickets pipeline, and access comprehensive tickets reports. This streamlined approach enhanced DubiCars' service delivery and customer satisfaction levels.

7. Ongoing Strategic and Technical Consultation:

Result & Benefits